ALTERATIONS & EXCHANGE POLICY

ALTERATIONS

At K & Company, we believe the right fit brings each piece to life. Our alteration services are available to help personalize your pieces, while our exchange policy ensures a smooth and considered shopping experience.

Customers with a minimum purchase of ₱10,000 on a single receipt are entitled to complimentary alteration services within 30 days from the date of purchase. Alteration requests made after this period will be subject to the applicable service fee.

Purchases below ₱10,000 may also be accommodated for a minimal alteration fee, depending on the nature of the work required.

The standard lead time for alterations is approximately 3 weeks from the date the item is received by the store. Completion times may vary depending on the complexity of the alteration and the number of pieces being serviced.

Once an item has been altered at the customer's request, it is considered final sale and is no longer eligible for return or exchange.

By requesting an alteration, the customer acknowledges that the service is being performed at their request and based on their specifications. K & Company and its officers, stockholders, and employees cannot be held responsible for the outcome of an alteration beyond the agreed-upon service.

For assistance with alterations, please contact your preferred store through the contact details listed on our Stores. (https://www.kandcompany.ph/pages/stores)

RETURNS & EXCHANGES

All K & Company purchases are considered final sale, with the exception of eligible exchanges requested within 7 business days from receipt of the order.

We do not offer cancellations or refunds, regardless of the original method of payment. Sale and marked-down items are final sale and are not eligible for return or exchange. Items that have been altered are likewise not eligible for exchange.

Exchange Eligibility

Eligible items may be exchanged within 7 business days from receipt of the order. To qualify, the item must be returned in its original condition, with all original hangtags attached, and accompanied by a printed copy of your order confirmation.

The replacement item must be of the same or higher value than the original item purchased. The exchange value will be based on the current price listed on our website at the time of exchange, rather than the original purchase price.

Only one exchange request per order may be processed at a time, and all exchanges are subject to review and approval by K & Company.

How to Make an Exchange

You may choose from either of the following options:

1. Return by Courier
   Send your eligible item to our Head Office at the address below. All shipping costs and risks associated with sending the item back to us are the responsibility of the customer.
   
   K & Company Head Office
   662 Calderon Street, Addition Hills, Mandaluyong City
   
   
2. Return In-Store
   Alternatively, you may bring your eligible item to any K & Company store for assessment and processing. Please refer to our Stores  (link this) for store locations and contact information.
   
   
3. Once your item has been received and assessed by our team, a K & Company representative will assist you with the exchange process and next steps.

Guidelines

Exchange requests must be initiated and the item returned within 7 business days from receipt of the order. Items received after this period will no longer be eligible for exchange.

For courier returns, K & Company is not responsible for any loss, delay, or damage that occurs while the item is in transit. Any shipping costs associated with returning the item to us or sending the replacement item are the responsibility of the customer.

For questions or assistance regarding an exchange, please contact our team at kandcompany.marketing@gmail.com